Politique de remboursement

Thank you for your support and trust in us. Your satisfaction is our ultimate pursuit. If you are not fully satisfied with the items you have received, we are ready to provide you with assistance at any time.

30-Day Worry-Free Return Guarantee

We offer a 30-day return guarantee starting from the date of receipt (based on the logistics sign-off date).

Return Conditions: The merchandise must remain in its original condition, without washing, damage or wear, and all original tags must be kept intact and undamaged.

Damaged, Defective or Incorrect Items

Please inspect your package immediately upon receipt. Contact us within 48 hours if you encounter any of the following situations:

The product is damaged during transit.

The item received is inconsistent with your order (wrong item delivered).

The product has manufacturing defects.

Solution: We will bear all return and exchange shipping costs for such cases. We will arrange urgent re-delivery for you or process a full refund immediately.

How to Start the Return Process (4 Simple Steps)

To ensure efficient refund processing, do NOT return the item directly without prior communication:

Contact Customer Service: Send an email to our official email address with your order number and return reason. Please attach clear photos if the return is due to quality issues.

Get Authorization: Our team will review your request within 24 hours and send you a Return Merchandise Authorization (RMA) and detailed instructions.

Arrange Pickup: For eligible returns, we will provide you with a prepaid shipping label or coordinate a courier pickup, and you will not be charged for return shipping.

Send the Package: Pack the item properly and hand it over to the courier.

 Refund Instructions

Inspection Timeline: We will complete the quality inspection within 3–5 business days after receiving the returned item.

Refund Method: Once approved, the refund will be automatically returned to your original payment account.

Arrival Time: Refunds generally arrive within 10 business days. If you still have not received it after 15 business days, please contact your card-issuing bank or us, and we will provide you with a transaction reference number.

Contact Us

If you have any questions about returns or refunds, please feel free to reach out for support through the following channel:

Official Customer Service Email: pureSelectService@outlook.com

Response Promise: We guarantee a response within 24 hours on all working days.